Answering Emails Is Vital To An eBay Business
It’s quite amazing how many sellers on eBay can’t take the time to answer a simple email. They could have potential buyer who just wants more information about the product and they don’t respond until a week later, if at all.
To put it bluntly, you will never succeed on eBay if you offer horrible communication. If you can’t handle it, don’t bother starting a business (of any kind).
It’s like certain sellers treat their business emails like they do their personal email accounts. This is not your personal gmail or aol email account.
If you are at your house or your place of business and you get an email about your business, stop whatever you’re doing. People are always impressed to see a returned email within minutes.
They can’t help but be overwhelmed by your professional attitude. They feel impressed that you took the time to answer the question they had.
The thing that most amazes me are the sellers who don’t respond after somebody basically tells them that they will buy their product. They just have one small question about it.
Let’s say someone emails you asking about if they bought two separate products from you, what would the total shipping cost be? He is basically say I want this! All you have to do is simply answer it. Not tomorrow. Not a couple hours from now or when you feel like it. Answer it now while the customer is in a buying frame of mind.
It also works for dissatisfied customers. Let’s say you ship somebody the wrong item. It happens to all of us at one time or another. Then the buyer sends you an email and he doesn’t exactly sound too pleased.
The terrible eBay sellers would just want to deal with this. They’d much rather avoid or postpone an email response to an angry email. The great sellers, on the other hand though, answer it right away. It always calms down the buyer because he knows that his problem was acknowledged and the seller will try to remedy the situation.
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